Delete your LoadOut account and data

Last updated: 2026-07-25

This page explains how to delete your account and associated data for LoadOut: Precision Reloading (the “LoadOut” app), published by Johnson Digital Systems.

How to request deletion — in the app

Deletion is self-service and takes effect immediately. You do not need to contact us.

1. Open LoadOut on your device.
2. Open the navigation drawer and tap Settings.
3. Tap Privacy & Data.
4. Tap Delete My Account & All Data.
5. Confirm when prompted. If you signed in with Google, Apple, or Microsoft, you will be asked to re-authenticate first. Nothing is deleted until that step succeeds, so a cancelled or failed sign-in leaves your data intact.

If you no longer have the app installed

If you have uninstalled LoadOut, lost the device, or cannot complete the in-app flow, email support@johnsondigitalsystems.com from the email address tied to your sign-in provider, with the subject Account deletion request. We will verify that the request comes from the account holder and delete the account record. We will respond within the window required by your jurisdiction, and in any case within 30 days.

Note that data stored only on a device we cannot reach — for example a phone you no longer have — is removed by uninstalling the app or resetting that device. We cannot reach it either.

What is deleted

• Your account record. The LoadOut account in Firebase Authentication, including the email address and provider user ID supplied by Google, Apple, or Microsoft when you signed in. Deleted immediately.
• All reloading data on the device. Loads, firearms, batches, brass logs, load development sessions, ballistic profiles, range day sessions, inventory, equipment, match logs, and every other record in the on-device database. Deleted immediately.
• Your encrypted cloud backups. The encrypted backup and sync files LoadOut created in your own iCloud Drive, Google Drive, or Microsoft OneDrive, across every provider you connected. Deleted immediately, for every provider the app can still reach at the time of deletion. See the caveat below.
• Stored credentials and settings. Your backup passphrases, any API key you supplied for AI Smart Import, cloud provider refresh tokens, and all app preferences. Deleted immediately from the device keychain and local storage.
• Your subscription identity link. The association between your account and your LoadOut Pro entitlement is removed. This does not cancel a subscription — see below.

What is kept, and for how long

A small amount of data is retained after deletion, either because another company holds it or because law requires it. None of it contains your reloading data.

• Purchase and subscription records. If you bought LoadOut Pro, the transaction is held by Apple or Google as the payment processor, and by our subscription provider RevenueCat. We cannot delete these; they are retained as required by the app stores and by applicable tax law. Deleting your account does not cancel an active subscription — cancel that through your Apple or Google account.
• Crash reports, if you left crash reporting enabled. Reports already submitted before deletion are retained by Google in Firebase Crashlytics under its standard retention period, currently 90 days, after which they expire automatically. These contain stack traces and technical context such as app version, screen name, and platform. They never contain your reloading data, your recipes, or anything you typed. You can turn crash reporting off at any time in Settings → Privacy & Data.
• AI Smart Import requests, if you used that optional feature. Text or images you chose to send for AI cleanup were processed by the AI provider you selected, under that provider's own retention terms. We do not store these requests, and we cannot delete them from a third-party provider on your behalf.
• Support correspondence. If you emailed us, that email thread is retained in our mailbox as an ordinary business record. Ask us in your deletion request if you want it removed as well.

One thing only you can delete

LoadOut deletes the encrypted backup files it created in your cloud storage as part of the deletion flow. But if you had already disconnected a cloud provider, revoked LoadOut's access to it, or if the app cannot authenticate to that provider at the moment you delete, the encrypted file may remain in your own storage. We have no way to see or reach it after that point.

To be certain, check your iCloud Drive, Google Drive, or OneDrive for the LoadOut app folder and delete any remaining encrypted backup file yourself. The file is unreadable without your passphrase, which we never had.

Deleting only the data on this device

If you want to clear this device but keep your account and cloud backup so you can restore later, use Settings → Privacy & Data → Reset This Device instead. That erases the local database while leaving your account, passphrases, and cloud backups intact.

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